Social Media Terms

1. What we do

What is in your plan depends on which one you bought. The work can include:

• Setting up a dedicated email address for your social accounts
• Registering and setting up accounts on the platforms we agree, such as Instagram, Facebook, TikTok, LinkedIn, YouTube and Google Business
• Writing content: captions, hashtags, photo direction and video scripts
• Posting to an agreed calendar
• Replying to comments, direct messages and reviews
• A monthly report on how it went
• Watching competitors and trends, on the Growth and Full Suite plans
• Managing paid ads, on the Full Suite plan

Your plan, your platforms and your inclusions are confirmed in writing at sign-up.

Platforms change their rules and their access without asking us. If one becomes unworkable we tell you, and we agree a replacement rather than quietly drop it.

2. Your accounts, and who holds the logins

The accounts are yours. We register them in your business name and on your behalf. The dedicated email address we create is set up for your business and belongs to your business too.

We hold the logins while we run your socials, because posting and replying is not possible without them. We act as an administrator, nothing more.

You can ask for the logins at any time. We send them within 7 days, at no charge. Asking for them does not end your plan and does not cost you anything.

We never use your accounts for anything except delivering your service. We do not post, change settings or read messages outside that work.

We never withhold access to your own accounts, over an unpaid invoice or for any other reason. An unpaid invoice is a debt, and we chase it as a debt.

3. What gets posted, and who is responsible

We write the content. You choose how it goes out: straight to the calendar, or to you for approval first.

If you choose approval, you get 48 hours to approve a draft or ask for a change. If we do not hear back in 48 hours we may publish it, unless you have told us in writing not to. Tell us in writing and nothing goes out unapproved, ever.

Facts come from you. We do not invent reviews, testimonials, results or claims about your business. Making something up would be misleading conduct under section 18 of the Australian Consumer Law, and it lands on you as much as on us.

Licence numbers. Section 54 of the Queensland Building and Construction Commission Act 1991 requires your licence number in advertising, and a social post advertising your services is advertising. You give us the number and we put it on those posts. We publish what you give us and we do not check it against the QBCC register. Keep it current and tell us when it changes.

You confirm that you own or are allowed to use the photos and material you send us.

The captions, images and scripts we make for you are yours, once the month they belong to is paid.

4. Replying to people

We reply to comments, direct messages and reviews in your voice and in a professional way.

• We use reasonable judgment on what to say
• Anything complex, angry or sensitive goes to you for direction
• We never commit you to anything. No prices, no refunds, no promises, without your written go-ahead
• What other people post about you is outside our control, and we are not responsible for it

We do not screen review requests by how happy a customer is. Asking only the customers you expect to praise you is misleading conduct under ACL section 18, and there is no rating setting in our software to do it with.

5. Platform rules

Everything we do on your accounts has to follow each platform's own terms and Australian law. We will not:

• Buy followers, likes or engagement
• Spam or bulk-message people
• Post anything that breaks a platform's rules or Australian law
• Post a claim about your business that we have reason to think is not true

A platform may suspend an account over what you did before we started, or over content you supplied. We cannot undo that and we are not liable for it. Your rights under section 14 of WG-TNC-001 are not affected.

6. Emails and texts to your customers

If your plan includes sending email or texts to your own list, you are the sender and you need the recipient's consent under the Spam Act 2003.

Every marketing email carries your business name, your contact details and an unsubscribe link, and every marketing text offers a STOP reply. Neither can be turned off. An unsubscribe is actioned within 5 business days.

7. Plans and prices

Plan	Platforms	Posts/mo	Replies we handle	Monthly fee
Starter	2	12	Comments and DMs	$590
Growth	4	20	Comments, DMs and reviews	$1,490
Full Suite	6+	36	Everything, fully managed	$2,490
Custom	As agreed	As agreed	As agreed	Quoted

Prices are in Australian dollars. Web Gecko is not registered for GST, so no GST is charged and none is included in the prices above. If that ever changes you get at least 30 days' written notice first.

Plans run month to month. There is no minimum term and no lock-in.

Billing is monthly in advance. A price change needs at least 30 days' written notice, and you can cancel before it takes effect with no fee.

Ad spend on the Full Suite plan is your money, paid to the platform, and is not included in the fee above.

8. Cancelling, and getting your accounts back

Cancel by giving 30 days' written notice before your next billing date. Email [email protected], or call or text 0494 737 600. Your notice starts when you send it.

We keep running your socials to the end of the period you have paid for, then stop posting.

Within 7 days of that last day we send you the login details for every account we hold for you, at no charge. That happens whatever else you choose. Your accounts are yours and access to them is never for sale.

Optional managed handover, $299 one-off. If you want it done for you, we sign out of every platform and the email account and reset the passwords with you. We send written confirmation with proof of each sign-out. Then we walk you or your new provider through what is where. That fee buys that work. It does not buy access, and declining it costs you nothing.

Either way we keep no ongoing access once the handover is done.

We keep the content we made for you for 90 days after you leave, in case you want the files, then delete it.

After handover you control the accounts, so what happens on them from then is yours. That does not affect your rights about work we did while we ran them.

9. Coming back later

You are welcome back any time. Coming back means starting onboarding again, paying the setup fee at the price then current, and signing a new agreement.

10. Liability

Our liability under this agreement is set by section 15 of the Terms and Conditions (WG-TNC-001). Nothing here excludes or reduces the consumer guarantees under the Australian Consumer Law.

Subject to those guarantees, we are not liable for a drop in followers or engagement, or for a platform suspending an account. We are also not liable for an error in a draft you approved, or for what happens on your accounts after handover.

11. Privacy

We hold your logins and your customers' messages to run this service, and for nothing else. Our Privacy Policy (WG-PRV-001) sets out what we hold, who else sees it, and how to get a copy.

12. Governing law and disputes

Queensland law governs this agreement, and the Australian Consumer Law applies to it. If something goes wrong, follow section 17 of the Terms and Conditions (WG-TNC-001). Tell us first, and if that does not fix it, the Queensland Office of Fair Trading and QCAT are both open to you.