WebGecko
These revised terms apply to new engagements from 27 September 2026. Existing accepted prices and terms remain in force unless changed by agreement or the applicable notice process.
Document: WG-SOC-001 · Updated 27 September 2026
The short version
- Social plans run month to month. Give 30 days' written notice with no extra billing-date cutoff.
- The accounts are yours. We hold the logins only so we can do the work.
- Ask for your logins at any time and we send them within 7 days, free, without ending your plan.
- When you leave, your accounts come back within 7 days at no charge. Access to your own accounts is never for sale.
- The $299 handover is optional. It buys the managed sign-out, the written proof and a walkthrough, and nothing else.
- Your licence number goes on any post that advertises your services. You give us the number.
This summary is here to be readable. It is not the agreement, the clauses below are.
This agreement covers social media management: setting up accounts, making content, posting it, replying to people, and handing it all back when you leave. It sits under our Terms and Conditions (WG-TNC-001), and those terms apply here too.
1. What we do
We prepare and schedule approved job-based social content for the platforms named in your written scope. Account setup, community replies, ads, video production and reporting are included only where expressly agreed. We confirm platform availability before accepting the work.
2. Your accounts, and who holds the logins
The accounts are yours. We register them in your business name and on your behalf. The dedicated email address we create is set up for your business and belongs to your business too.
We use delegated platform roles or authorised connections where available. You retain account ownership and recovery access. Where credentials must be shared, we agree secure handling; a shared password is not required for platforms supporting delegated access.
You can ask for the logins at any time. We send them within 7 days, at no charge. Asking for them does not end your plan and does not cost you anything.
We never use your accounts for anything except delivering your service. We do not post, change settings or read messages outside that work.
We never withhold access to your own accounts, over an unpaid invoice or for any other reason. An unpaid invoice is a debt, and we chase it as a debt.
3. What gets posted, and who is responsible
We write the content. You choose how it goes out: straight to the calendar, or to you for approval first.
Where approval is required, we publish only after your affirmative approval. Silence is not approval. Delayed approval can move the schedule. Publication without individual approval requires a separate express written delegation stating its scope; you can withdraw it before publication.
Facts come from you. We do not invent reviews, testimonials, results or claims about your business. Making something up would be misleading conduct under section 18 of the Australian Consumer Law, and it lands on you as much as on us.
Licence numbers. Section 54 of the Queensland Building and Construction Commission Act 1991 requires your licence number in advertising, and a social post advertising your services is advertising. You give us the number and we put it on those posts. We publish what you give us and we do not check it against the QBCC register. Keep it current and tell us when it changes.
You confirm that you own or are allowed to use the photos and material you send us.
Ownership of custom content and licences for reused or third-party materials follow section 7 of our Terms; we transfer only rights we own.
4. Replying to people
Community management, direct-message replies and review replies are not included unless expressly listed in your scope. Where agreed, sensitive matters go to you for direction. We do not commit you to prices, refunds or other promises without authority.
5. Platform rules
Everything we do on your accounts has to follow each platform's own terms and Australian law. We will not:
- Buy followers, likes or engagement
- Spam or bulk-message people
- Post anything that breaks a platform's rules or Australian law
- Post a claim about your business that we have reason to think is not true
A platform may suspend an account over earlier activity or supplied content. We cannot guarantee reinstatement. We remain responsible for our own acts and omissions under applicable law, including performing the agreed service with due care and skill.
6. Emails and texts to your customers
If your plan includes email or texts to your list, provide evidence of the necessary consent and any opt-outs before sending. Each party remains responsible for the obligations applying to its role in sending or authorising messages under the Spam Act 2003.
Every marketing email carries your business name, your contact details and an unsubscribe link, and every marketing text offers a STOP reply. Neither can be turned off. An unsubscribe is actioned within 5 business days.
7. Plans and prices
| Plan | Original posts per month | Monthly fee |
|---|---|---|
| Jobsite | 4 | $590 |
| Momentum | 8 | $1,490 |
| Full | 12 | $2,490 |
Cross-posting the same content does not count as another original post. Platforms and any additional work are agreed in writing. Prices are Australian dollars; no GST is currently charged. Plans are billed monthly in advance. Existing accepted scopes and prices remain binding. Changes require the agreed notice or agreement process.
8. Cancelling, and getting your accounts back
Cancel by giving 30 days' written notice with no extra billing-date cutoff. Email hello@webgecko.au, or call or text 0494 737 600. Your notice starts when you send it.
Either party may end an ongoing service on 30 calendar days' notice. Notice starts when you send it; there is no extra billing-date cutoff. We confirm the end date and final account in writing. Charges cover service through that date. We refund prepaid service after that date, including unused parts of a month or annual prepayment, at the rate actually paid. Statutory cancellation and refund rights take precedence.
Within 7 days of that last day we send you the login details for every account we hold for you, at no charge. That happens whatever else you choose. Your accounts are yours and access to them is never for sale.
Optional managed handover, $299 one-off. If you want it done for you, we sign out of every platform and the email account and reset the passwords with you. We send written confirmation with proof of each sign-out. Then we walk you or your new provider through what is where. That fee buys that work. It does not buy access, and declining it costs you nothing.
Either way we keep no ongoing access once the handover is done.
We aim to keep a handover copy of your content for 90 days after you leave; retention exceptions and deletion requests are explained in our Privacy Policy. We keep that recovery copy, in case you want the files, then delete it.
After handover you control the accounts, so what happens on them from then is yours. That does not affect your rights about work we did while we ran them.
9. Coming back later
You are welcome back any time. Coming back means starting onboarding again, paying the setup fee at the price then current, and signing a new agreement.
10. Liability
Our liability under this agreement is set by section 15 of the Terms and Conditions (WG-TNC-001). Nothing here excludes or reduces the consumer guarantees under the Australian Consumer Law.
We do not guarantee follower numbers, engagement or continued platform access. Liability for our acts and omissions is determined by applicable law. Your approval of a draft does not waive our duty of care or your statutory remedies. After handover, responsibility depends on the acts or omissions that caused the loss.
11. Privacy
We hold your logins and your customers' messages to run this service, and for nothing else. Our Privacy Policy (WG-PRV-001) sets out what we hold, who else sees it, and how to get a copy.
12. Governing law and disputes
Queensland law governs this agreement, and the Australian Consumer Law applies to it. If something goes wrong, follow section 17 of the Terms and Conditions (WG-TNC-001). Tell us first, and if that does not fix it, the Queensland Office of Fair Trading and QCAT are both open to you.